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Customer message guides

A clear quote starts with clear job details.

Give your customer the work, the price and a simple next step. These quote message templates show three ways to present the same essentials without a long email.

Write your own quote →

These are fictional examples, not suggested prices or job specifications. Replace the names, work and costs with your own details. Add the correct VAT treatment where relevant, and check everything before sending.

01 · TOTAL ONLY

A short quote with one clear price

Use a total-only layout when the customer needs the complete price without a cost breakdown. State the scope so the amount has a clear meaning.

Hi Alex,

Please find the job details and my fixed quote below.

Hedge trimming
Trim the front hedge and remove the cuttings.

Total quoted price: £175.00

Please let me know if you have any questions or would like to go ahead. We can then discuss a suitable date.

Many thanks,
[your name]

If removing waste is not part of your offer, change the scope. A template should never add a service you have not priced.

02 · ITEMISED

A quote showing each cost

An itemised layout is useful when materials, waste or a one-off charge need to be visible. Give every charge a plain label.

Hi Sam,

Please find the job details and my fixed quote below.

Fence panel replacement
Remove the damaged panel and fit one replacement panel. Take away the old panel.

Labour: £120.00
Materials: £85.00
Waste: £20.00
Parking: £10.00
Total quoted price: £235.00

Please let me know if you would like to go ahead, and we can arrange a suitable date.

Many thanks,
[your name]

In Detailed Quote, use Costs to enter labour, materials and waste, plus any named custom charges. Choose Itemised in Price options. Blank costs are omitted.

03 · ESTIMATE

An estimate that is clearly labelled

Use Estimate in the composer when that is what you intend to provide. Keep the job description specific and distinguish the estimated amount from a fixed price.

Hi Jo,

Please find the job details and my estimate below.

Interior painting
Prepare and paint the living room feature wall.

Labour: £230.00
Materials: £45.00
Estimated total: £275.00
This is an estimate, not a fixed price.

Please let me know if you have any questions or would like to discuss the next step.

Many thanks,
[your name]

If the scope or price is still unknown, leave it out until you have checked it. Do not use an example amount as a substitute for pricing the actual work.

Before you send

  • Describe the actual job and what is included. Add exclusions only where you need them.
  • Check the costs, total and VAT selection. Decide separately whether to show a breakdown and whether this is a quote or estimate.
  • Suggest a date only when you want to offer it. Keep the wording conditional until the booking is confirmed.
  • Replace the sample names and signature. Read the full message once before copying.

Your details. Your price. Ready to copy.

Open Detailed Quote, choose or describe the work, add your costs and review the message. You can edit the wording before copying it into your usual messaging app.

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For gardening businesses

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